Data Deletion Instructions
PingSurf respects your right to data privacy. If you wish to revoke our app's access to your Meta (Facebook/Instagram) accounts and permanently delete your data from our servers, you can do so easily by following the steps below.
Option 1: Remove via Facebook (Automated Deletion)
Because PingSurf uses Facebook Login, you can completely revoke our access directly from your Facebook settings. When you do this, Meta notifies our servers, and we immediately and permanently delete your account, cached messages, and posting history.
- Go to your Facebook account and navigate to Settings & Privacy > Settings.
- In the left-hand menu, scroll down and click on Apps and Websites.
- Look for PingSurf in the list of active apps and click Remove.
- Confirm your choice by clicking the Remove button in the popup dialogue.
Note: Once you complete these steps, PingSurf will immediately lose access to your pages. Automated publishing and auto-replies will stop working instantly, and your data will be purged from our databases.
Option 2: Request Manual Deletion
If you prefer that we manually process your data deletion, or if you want to confirm that all records have been securely removed, you can submit a manual request.
- Send an email to [email protected] from the email address associated with your Facebook account.
- Include "Data Deletion Request" in the subject line.
- Please provide the exact name of the Facebook Page(s) you connected to PingSurf.
Our privacy team will manually purge all remaining data associated with your account and reply with a confirmation email within 7 business days.